Shipping policy

SHIPPING POLICY

Heavy Duty Truck Parts Unlimited (HDTP)

Effective Date: October 13, 2026
Last Updated: October 13, 2026

Heavy Duty Truck Parts Unlimited (HDTP) is committed to providing customers with reliable shipping for heavy-duty truck parts, trailer components, and related products.

Please review our Shipping Policy before placing an order.

1. Shipping Locations

HDTP currently ships orders within the United States only.

We do not currently offer shipping to international destinations, including Canada.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

2. Order Processing Times

Order processing times depend on product availability, order volume, and the nature of the products purchased.

Some products may be available for immediate processing, while others may require additional handling or fulfillment time.

Orders are generally processed after payment has been authorized and product availability has been confirmed.

If an item is unavailable or requires an extended processing period, HDTP may contact the customer with an updated estimate.

Processing times are separate from shipping transit times. An order’s delivery timeframe includes both the time required to prepare the order and the carrier’s time to deliver it.

We make reasonable efforts to process orders promptly but do not guarantee a specific processing or delivery date unless expressly agreed to in writing.

3. Shipping Rates and Charges

Shipping charges are calculated at checkout whenever applicable.

The shipping cost may depend on factors including:

The destination address.
The weight and dimensions of the shipment.
The shipping service selected.
The type and quantity of products ordered.
Special packaging or handling requirements.

Any applicable shipping charges displayed during checkout will be presented before the order is completed.

If an order requires special handling or freight arrangements that cannot be accurately calculated during checkout, HDTP may contact the customer before finalizing those arrangements.

Any additional charges requiring customer approval will be communicated before the customer is committed to the additional expense.

4. Heavy, Oversized, and Freight Shipments

Some heavy-duty truck and trailer parts may be too large or heavy for standard parcel shipping.

Depending on the product, orders may require:

Less-than-truckload (LTL) freight.
Palletized shipping.
Special handling.
Carrier delivery arrangements appropriate for the shipment.

Freight charges may differ from standard parcel shipping rates.

If a product requires freight shipping and the final shipping cost cannot be determined at checkout, HDTP will communicate the applicable shipping arrangements and charges before proceeding with the order.

Customers are responsible for ensuring that the delivery location can accommodate the selected delivery method.

Residential deliveries, liftgate service, limited-access locations, or other specialized delivery requirements may involve additional charges when applicable. Any additional charges will be communicated before the customer is committed to them.

5. Estimated Delivery Times

Delivery times vary depending on product availability, the destination, the shipping method, and the carrier.

Any delivery dates or timeframes provided by HDTP, Shopify, or a shipping carrier are estimates unless expressly guaranteed in writing.

Delivery may be delayed by circumstances including:

Weather conditions.
Carrier delays.
Transportation disruptions.
High shipping volumes.
Supply shortages.
Incorrect or incomplete shipping addresses.
Other circumstances outside HDTP’s reasonable control.

HDTP is not responsible for carrier delays to the extent liability may legally be excluded. This provision does not eliminate any obligations or remedies required by applicable law.

6. Shipment Tracking

When tracking information is available, HDTP will provide it to the customer or make it available through the order confirmation or shipping notification.

Tracking information may take some time to become active after a carrier receives a shipment.

Customers should use the provided tracking information to monitor shipment progress.

If tracking information is unavailable or appears incorrect, please contact HDTP for assistance.

7. Incorrect Shipping Addresses

Customers are responsible for entering accurate shipping information at checkout.

If you notice an error in your shipping address, contact HDTP immediately.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional charges may apply if a carrier charges for an address correction, redelivery, or rerouting, subject to applicable law and any required customer approval.

HDTP is not responsible for delivery problems caused by incorrect customer-provided address information to the extent permitted by law.

8. Damaged Shipments

If your order arrives visibly damaged, please contact HDTP promptly.

We recommend that customers:

Photograph the damaged packaging and products.
Retain the original packaging and shipping materials.
Record any visible damage on the carrier’s delivery documentation when possible.
Provide their order number and a description of the damage when contacting HDTP.

HDTP will review the situation and work with the customer and, where appropriate, the shipping carrier to determine the next steps.

Any applicable rights or remedies relating to damaged products remain subject to applicable law and the relevant product warranty.

9. Lost or Missing Shipments

If your shipment appears lost, has not arrived within the expected delivery timeframe, or is marked as delivered but cannot be located, contact HDTP.

We will review the available tracking information and assist with investigating the shipment as appropriate.

Depending on the circumstances, HDTP may contact the carrier to investigate or initiate a shipping claim.

Resolution will depend on the shipment details, applicable shipping arrangements, and relevant law.

10. Shipping and Returns

Shipping charges for ordinary customer-requested returns are governed by our Return & Refund Policy.

Customers are generally responsible for return shipping costs for eligible customer-requested returns unless otherwise agreed in writing or required by law.

For incorrect shipments or qualifying product issues for which HDTP is responsible, we will communicate the appropriate return-shipping arrangements.

Please review our Return & Refund Policy before returning any products.

11. Order Cancellations and Shipping Delays

Customers who wish to cancel an order should contact HDTP as soon as possible.

Cancellation may not be possible once an order has been processed, dispatched, or transferred to a shipping carrier.

If a significant delay occurs because a product is unavailable, HDTP may contact the customer to discuss available options.

Any cancellation, refund, or other resolution will be handled in accordance with applicable law and the terms disclosed at purchase.

12. Contact Information

For questions about shipping, delivery, tracking, or order status, please contact:

Heavy Duty Truck Parts Unlimited (HDTP)

1210 Lockwood Rd
Billings, MT 59101
United States

Email: hdtpsale@gmail.com
Phone: 406-245-6361

Online Store: https://hdtpu.myshopify.com

13. Policy Updates

HDTP may update this Shipping Policy prospectively, subject to applicable law. The policy applicable to an order will be determined in accordance with applicable law and any required disclosures or agreements.

Nothing in this policy limits any rights or remedies that cannot legally be excluded.