Refund policy

Return & Refund Policy

Heavy Duty Truck Parts Unlimited (HDTP)

Effective Date: October 12, 2026

At Heavy Duty Truck Parts Unlimited (HDTP), we want our customers to receive the correct parts for their trucks, trailers, and equipment. Please review our return and refund policy before placing an order.

1. Return Window

Eligible products may be returned within 30 days of delivery.

Customers must contact HDTP within the 30-day return period and obtain return authorization before shipping merchandise back.

All returns are subject to inspection and approval.

2. Strict Return Conditions

To qualify for a return, all parts must be unused, never installed, and in their original, resalable condition.

Returned products must meet ALL of the following requirements:

Never installed: Parts must not have been installed on a vehicle, trailer, or piece of equipment.
Never used: Parts must not have been operated, put into service, or used for any purpose.
No wear or damage: Parts must be free from installation marks, scratches, grease, dirt, fluids, wear, modifications, or other signs of use, except for issues present upon delivery.
Original condition: Parts must be in the same condition as when received, allowing for reasonable inspection without installation or use.
Original packaging: Products must be returned in their original packaging when applicable, with all labels, hardware, accessories, and components included.
Complete product: All parts and components originally supplied must be included.
Proof of purchase: Customers must provide the original order number or other acceptable proof of purchase.
Return authorization: Customers must obtain approval and return instructions from HDTP before shipping the product back.

Any part that has been installed, used, operated, modified, damaged, or shows signs of installation or use will not qualify for an ordinary return.

Opening packaging solely to inspect a product does not automatically disqualify a return, provided the product remains unused, uninstalled, complete, and in resalable condition.

These restrictions apply to ordinary customer-requested returns and do not eliminate rights or remedies relating to defective, incorrectly supplied, or misrepresented products under applicable law or an applicable warranty.

3. 20% Restocking Fee

A 20% restocking fee applies to eligible returns of non-defective merchandise when the return is requested for reasons unrelated to an HDTP error.

The restocking fee is calculated based on the purchase price of the returned merchandise, excluding taxes and shipping charges.

Example:

Original merchandise price: $500.00
20% restocking fee: $100.00
Refund before other applicable adjustments: $400.00

The restocking fee applies only where permitted by law and will not be charged when prohibited by applicable law or where an exception under this policy applies.

The standard restocking fee does not apply to qualifying returns resulting from an HDTP shipping or fulfillment error.

4. Nonreturnable Products

Except where otherwise required by law or an applicable warranty, the following products are not eligible for ordinary returns:

Parts that have been installed, used, operated, or put into service.
Parts showing signs of installation, wear, grease, dirt, fluids, or other use-related contamination.
Parts that have been modified, altered, damaged, or disassembled after delivery.
Products missing essential components or supplied accessories.
Products that cannot be returned to resalable condition because of customer handling or use.
Special-order products specifically obtained for a customer when the applicable return restriction was disclosed before purchase.
Products identified as final sale before the order was placed.

These exclusions do not eliminate rights or remedies relating to defective, incorrectly supplied, or misrepresented products under applicable law or an applicable warranty.

5. Incorrect, Damaged, or Defective Products

If you receive an incorrect, damaged, or potentially defective product, contact HDTP as soon as reasonably possible.

Please provide your order number, a description of the issue, and photographs when reasonably available.

Retain the original packaging until the issue has been resolved.

HDTP will review the circumstances and determine the appropriate resolution under the applicable warranty, shipping arrangements, and law.

Depending on the situation, the resolution may include a replacement, repair, refund, or another appropriate remedy.

The ordinary 20% restocking fee will not apply to qualifying returns caused by an HDTP shipping or fulfillment error.

6. Return Shipping Costs

For ordinary customer-requested returns, the customer is responsible for return shipping costs unless otherwise agreed in writing or required by law.

For products shipped incorrectly by HDTP or other qualifying issues for which HDTP is responsible, we will communicate the appropriate return-shipping arrangements.

Customers should use suitable packaging and a trackable shipping method.

Contact HDTP for return instructions before shipping any merchandise.

7. Refunds

Once a returned product is received and inspected, HDTP will notify the customer whether the return has been approved.

Approved refunds will generally be issued to the original payment method.

For eligible ordinary returns, the 20% restocking fee will be deducted from the merchandise refund.

Original shipping charges and return shipping costs are generally nonrefundable for ordinary customer-requested returns, except where required by law or otherwise agreed by HDTP.

Refund processing times may vary depending on the payment provider and financial institution.

8. Exchanges

Customers requesting an exchange must contact HDTP before returning the original product.

Exchanges are subject to the same unused, uninstalled, and resalable-condition requirements that apply to ordinary returns.

Any replacement is subject to availability and applicable price differences or shipping charges.

9. Manufacturer Warranties

Some products sold by HDTP may be covered by a manufacturer’s warranty.

Warranty coverage, duration, exclusions, and claim procedures vary by manufacturer and product.

Customers should contact HDTP for assistance identifying the applicable warranty process.

Warranty claims are handled separately from ordinary returns and are subject to the applicable warranty terms and law.

Nothing in this policy limits any warranty rights or remedies that cannot legally be excluded.

10. Order Cancellations

Customers wishing to cancel an order should contact HDTP as soon as possible.

Orders that have not yet been processed or shipped may be eligible for cancellation.

Once an order has shipped, the customer may need to follow the ordinary return procedure.

Cancellation requests are subject to order status, applicable law, and any valid terms disclosed before purchase.

11. How to Request a Return

To request a return, contact HDTP using the information below.

Please provide your order number, the product you wish to return, and the reason for the return.

Do not ship products back until you have received return instructions from HDTP.

All returned products will be inspected upon receipt. Products that fail to meet the applicable return requirements may be refused for an ordinary return, subject to applicable law and any applicable warranty.

12. Contact Information

Heavy Duty Truck Parts Unlimited (HDTP)

1210 Lockwood Rd
Billings, MT 59101
United States

Email: hdtpsale@gmail.com
Phone: 406-245-6361

Online Store: https://hdtpu.myshopify.com

13. Policy Updates

HDTP may update this policy prospectively, subject to applicable law. Changes will not retroactively eliminate rights or remedies customers have already acquired.

This policy does not limit any rights or remedies customers may have under applicable law.